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How to deactivate a student or parent account

A step-by-step guide to deactivating a student or parent Pupil Progress App account.

Tobi Davis avatar
Written by Tobi Davis
Updated over 3 months ago

How do I deactivate a student or parent account?

To deactivate a student or parent account:

  1. Go to My School > Parents for parents, or My School > Students for students

  2. Find the student or parent in question either:

    • by scrolling through and using the page navigation pages at the bottom of the page;

    • or by using the free-text or dropdown filters at the top of the page.

  3. Click the three dots button to the right of the row

  4. Click Deactivate


Something to note:

  • The student or parent will no longer be able to log in to Parent App on their phone, and will not be able to see any reports published on it.


πŸ“– Pupil Progress Tip

If you are unsure about deleting Parents/Students, do not hesitate to reach out so that we can advise further

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